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Equate Group have a team of experienced engineers committed to provide a high level of support at competitive prices. Equate cover a wide range of equipment from the latest to some of the oldest pieces in the market.

Remote Access

A vast majority of faults can be handled with the office technical support team. This enhances our reaction times and essentially makes sure you have the least amount of disruptions.

Prioritised Fault Handling

Equate places high priority on dealing with total system failures. Although faults of any kind can be an inconvenience, a total system failure can be damaging for business unless it is quickly rectified.

Equate Group will work with target response times as follows:

Complete System Failure - 4 Operational Hours
Partial Failure - 16 Operational Hours

Whether you have a simple BT multi-line installation or a block of offices interconnected by LAN services and multiple in-house PBX systems, our engineers have years of experience dealing with all manufactiurers. We specialise in Panasonic and Avaya systems. If your system has not been inspected and tested for some time, it's worthwhile having it checked over and our engineers can advise on best practice for operation and security. Telephone fraud is becoming more commonplace and so we advise the changing of system and extension passwords, particularly if the manufacturers default passwords are still set. It'll merely be a matter of time before the fraudsters find and hack your system. If your not sure how to check or change things, give our experts a call and we can advise and make a site visit to check the system for you. Click the "Quote me now" button to get in touch.