The new Phone Assistant combines the advanced features of the Hybrid IP PBX together with personal computer characteristics to provide outstanding software that allows fast click operations from your computer, increasing both personal, team and business productivity. It allows and aids personal productivity, shows status which enables managers and team leaders to monitor employee activity. The unique applications, distinctive to the Phone Assistant will significantly enhance performance, ensuring ultimate targets can be reached and high productivity is achieved, driving your business up to the next level. At the touch of a button users can contact any extension from the list on screen meaning paper records are a thing of the past and the desk remains clear and orderly. Business and private contacts can be created, showing co-worker availability. Instant messaging can also be used to communicate internally amongst team members. The software is easily integrated with Microsoft Outlook allowing users to easily dial contacts from their Outlook Express address book ensuring every level of communication is simple and straightforward. Employees at every level can benefit from real-time monitoring as up to 128 users can be monitored at one time. Employees are able to inform other colleagues if they are unavailable to take calls through status display. Status users have the ability to monitor and if necessary silently listen or take over calls made by other employees to ensure compliance of all office rules and regulations. This feature is extremely useful and beneficial for monitoring new employees and contact centre environments. Phone assistant can also monitor and make it possible to keep important statistics such as, number of calls waiting, maximum wait time, average wait time and lost calls, all essential to improving customer service and productivity levels. The software is supported by extensive data monitoring capabilities including built in reports which can be processed in third party applications such as Microsoft Excel.