Our maintenance and support services are second to none
Equate Group have a team of experienced engineers committed to provide a high level of support at competitive prices. Equate cover a wide range of equipment from the latest to some of the oldest pieces in the market.
Remote access support
A vast majority of faults can be handled with the office technical support team. This enhances our reaction times and essentially makes sure you have the least amount of disruptions.
Prioritized fault handling
Equate places high priority on dealing with total system failures. Although faults of any kind can be an inconvenience, a total system failure can be damaging for business unless it is quickly rectified.
Whether you have a simple BT multi-line installation or a block of offices interconnected by LAN services and multiple in-house PBX systems or a hosted phone system, our engineers have years of experience dealing with all manufacturers. We specialise in Panasonic, Avaya, Hosted Telephony, Microsoft Teams Direct Routing and SIP Trunks. If your system has not been inspected and tested for some time, it’s worthwhile having it checked over and our engineers can advise on best practice for operation and security. Telephone fraud is becoming more commonplace and so we advise the changing of system and extension passwords, particularly if the manufacturers default passwords are still set. It’ll merely be a matter of time before the fraudsters find and hack your system. If your not sure how to check or change things, give our experts a call and we can advise and make a site visit to check the system for you. Click the “Quote me now” button to get in touch.
Equate Group will work with target response times as follows:
Partial system failure
Within 16 operational hours
Complete system failure
Within 4 operational hours