Hosted Telecoms Solutions
The modern business world requires flexibility and agility, ensuring you can connect with customers quickly and efficiently is paramount. Equates hosted telecoms solutions can help your team manage an ever increasing flow of customer contacts
Take your office anywhere with desktop and mobile integrations
Desktop Clients
Make and receive calls direct to your computer with our desktop and laptop client
Mobile integrations
Transfer calls seamlessly between devices with no need for holding calls perfect for working on the go
Remote working solution
Remote working has never been easier with our hosted telephone systems, all calls can be patched directly to your home
Take your office number with you
With our hosted solutions you can have one telephone number integrated across any device running our client
Unified cloud telecoms
Equate’s hosted telecoms solutions incorporate all of the features a company requires to get ahead in this digital world. The flexibility of this solution allows companies wanting to adopt remote working with ease and accelerates decision making, improve collaboration with your team whether they are in the office, working from home or on the move. Features include instant messaging, presence, video, document sharing for a full unified communications solution.
Additional hosted telecoms benefits include
Just some of our range of hosted handsets
VVX 410 – 4 Line IP Phone
Polycom
VVX 150 Handset
Polycom
VVX 250 Handset
Polycom
VVX 350 Handset
Polycom
VVX 450 Handset
Polycom
VVX 500 – 6 Line IP Phone
Polycom
VVX 600 – 6 Line IP Phone
Polycom
VVX 310 – 4 Line IP Phone
Polycom
Trio 8500
Polycom
Trio 8800
Polycom
Remote Working
Whatever the size of your business, Equate’s hosted telecoms can help you with remote working
any device, anywhere
hot desking
Management reporting tools
enhanced voicemail
Cloud based call logging system
Our cloud based call monitoring solution provides you with instant access analytics and give you access to over 400 statistics of historic and real time data.
Optimise your end user experience
Monitor data in real time
Boost productivity and fine tune the general performance of your business by monitoring call traffic and agent activity. Respond quickly to missed calls and claim back that missed revenue.
Logging from start to finish
Our system logs everything from start to finish, monitor call quality, hold times and call origin. Quickly diagnose routing issues and investigate customer complaints with ease.
Better business understanding
Use call reporting to gain a deeper understanding of your business processes, increase revenue by not missing important calls, streamline your workforce and improve your customer experience.
Teams direct routing
On hold services
Equate can provide on hold music options with high quality production.
Additional benefits include
