Accessibility Statement

Our commitment

Equate Group is committed to making equategroup.com accessible to everyone who visits it, including people with visual, auditory, motor, or cognitive disabilities. Accessibility is a core part of how we design and build, not an afterthought.

We aim to meet WCAG 2.1 Level AA, the accessibility standard used by UK public sector websites and widely adopted in the private sector as the baseline.

What we've done

• Keyboard-only navigation is supported everywhere on the site
• A visible Skip to main content link is available at the top of every page
• Semantic HTML so screen readers can navigate the site using headings, landmarks, and lists
• All interactive controls have visible focus states that meet contrast requirements
• Text and background contrast tested to meet or exceed 4.5:1 for body text and 3:1 for large text
• Images carry descriptive alt text; purely decorative images use empty alt attributes so screen readers skip them
• Forms use clear labels, error messages, and required-field indicators
• Layouts work on desktop, tablet, and mobile without relying on hover or precise mouse movements
• The site works with browser zoom up to 200% without content being cut off
• Colour is never used as the only way to convey information

Known issues

We're not perfect and we're honest about where we fall short. Issues we're aware of and working to resolve:

• A small number of older blog posts imported from our previous site may be missing hero image alt text. New posts enforce it via our content schema.
• Embedded third-party widgets (such as the iBillie customer billing portal on the Billing page) may not meet the same standard as the rest of our site. We've flagged this with the supplier.

How we test

• Automated accessibility checks in our build pipeline
• Manual keyboard-only navigation review on every page template
• Screen reader review using VoiceOver, NVDA, and TalkBack
• Colour contrast audits using WebAIM's tools
• Review of new templates against WCAG 2.1 AA success criteria before release

Report an accessibility problem

If you encounter a barrier on this site, please tell us. We take accessibility seriously and will aim to fix any reported issue within 10 working days, or give you a clear reason and timeline if that's not possible.

Email: hello@equategroup.com (subject: "Accessibility feedback")
Phone: +44 345 1255400
Post: Equate Group Ltd, 6 Station Approach, Wendover, HP22 6BN, United Kingdom

Enforcement procedure

If you are not happy with how we respond to your accessibility complaint, you can contact the Equality Advisory and Support Service (EASS), who can provide advice on your next steps:

www.equalityadvisoryservice.com

Preparation of this statement

This statement was prepared on 16 April 2026 following a review of the rebuilt site. The statement will be reviewed at least annually, or whenever we make a significant change to the site.