Frequently Asked Questions

Equate Group Ltd was founded in 2006. We have provided Telecoms & IT services to UK businesses continuously for nearly 20 years.

We are based in Wendover, Buckinghamshire. We cover Buckinghamshire and the surrounding counties (Hertfordshire, Oxfordshire, Greater London) on-site, and provide remote support UK-wide.

Three things. First, we are genuinely local: a small team that knows your business rather than a call centre that forgets you between tickets. Second, we recommend what is right for your business rather than what maximises our margin. Third, we combine day-to-day IT support with proper cyber security and compliance support, so you get one partner rather than three.

We work best with UK small and medium businesses from around 5 people up to around 200. If your business is smaller we can still help; if much larger, we can have a conversation about fit.

IT Support, Managed IT, Cyber Security, Telecoms, Mobile Services, and CCTV & Access Control. See our services page for detail on each.

Yes, we do this regularly. We run a structured handover process: audit, migrate credentials and documentation, retire the old provider, and onboard your team. Our goal is minimal disruption to your operations.

Yes. We support mixed Mac and Windows environments, and we manage Macs through Apple Business Manager + MDM where appropriate.

Almost certainly. We work with legal practice management (LEAP, Clio, Proclaim), accounting (Xero, Sage, QuickBooks), healthcare (SystmOne, EMIS, dental practice management), school MIS (Arbor, SIMS, Bromcom), and the portals most sectors depend on. If your platform is unusual, ask us.

Standard plans cover business hours. Extended-hours and 24/7 cover are available as add-ons and are common for clients whose operations continue outside 9-to-5.

Managed services are billed as a fixed monthly fee, usually per user or per device depending on the service mix. Projects are quoted with a clear scope and fixed price. We publish how we price on our /pricing/ page.

Request our pricing guide from /pricing/ and we will email indicative investment ranges by company size within one working day. The guide is a sanity-check; the real quote follows a short discovery call.

Managed IT agreements run for an initial term of 36 months, with 12-month renewal periods after that. The longer initial term is deliberate: it lets us invest properly in your environment, standards, documentation, and automation, rather than firefighting month to month. Price stability, a committed team, and regular reviews at renewal are the trade-off.

Yes, where that makes sense (Microsoft 365, security tooling, backup). Including licences in the monthly fee reduces your admin burden and lets us manage the renewals without surprise invoices.

Our pricing is per-user and per-device, so costs move proportionally as your team grows or shrinks. We adjust the monthly fee at the next billing cycle, with no change-management fees.

A typical onboarding runs two to four weeks from contract signing to the old provider being retired. Very simple environments can be faster; very complex ones take longer.

An inventory of your existing kit and users, access to your current IT provider for handover, a single point of contact on your side, and a clear statement of what matters most to you day one.

Our migrations are staged and reversible at each step. If something misbehaves we roll back that step, find the cause, and re-plan rather than leaving you with a broken environment.

Yes: laptops, desktops, servers, networking kit, phones, and printers. We source from major UK distributors with warranty-backed supply.

Yes. Most of our clients run Microsoft 365; we also support Google Workspace where that is the right fit. We handle licensing, security configuration, backup, and day-to-day admin.

Yes. This is now the default for most businesses we support. We design the access and security layer (Zero Trust principles, MFA, conditional access) so your team can work reliably from anywhere without compromising security.

Yes. Our own certification is maintained annually; we would not ask a client to trust us with their security otherwise.

Yes, this is a routine part of our work. We run the gap analysis, remediate, and take you through self-assessment (or the Cyber Essentials Plus audit) on your timeline.

Under UK GDPR and the Data Protection Act 2018. We access client systems only when delivering the service you have asked for, every access is logged, and our data retention is documented in our privacy policy.

Under our standard managed service, urgent incidents are acknowledged within 15 minutes during business hours and work begins immediately. Out-of-hours cover is available on enhanced plans.

Yes. We handle the technical side of incident response: investigation, containment, recovery, and the evidence pack needed for ICO breach notification. We also help you work with your insurer if you have cyber cover.