Business Telecoms Solutions
Cloud phone systems, Microsoft Teams calling, mobile, and connectivity for the modern, hybrid workplace.
Communications Built for the Modern Workplace
Business communications have moved on from the desk phone. Today's teams work from offices, homes, and on the road, and they expect voice, video, messaging, and collaboration to work seamlessly wherever they are.
We design and deliver modern, cloud-first telecoms that plug straight into Microsoft 365, support hybrid and remote working, and scale as your team grows. Whether you need a full hosted phone system, Microsoft Teams calling, better connectivity, or a complete digital workplace refresh, we shape the right solution and handle the delivery end to end.
What We Deliver
Cloud phone systems
Hosted and on-premise options recommended to match your team size, sites, and ways of working.
Microsoft Teams calling
Make and receive business calls directly in Teams, with unified presence across voice, video, and chat.
VoIP & SIP trunking
Migration from legacy ISDN or PBX to modern VoIP, ahead of the UK copper switch-off.
Broadband, leased lines & SD-WAN
Business-grade connectivity, sized to your actual usage and resilient across multiple sites.
Business mobile & IoT
Mobile plans, device management, and IoT connectivity, brought into the same managed environment as your IT.
Call recording, reporting & contact centre
Recording, analytics, and contact-centre features for training, compliance, and better customer conversations.
Why Equate for Telecoms?
We take the complexity out of business communications. From initial consultation through to installation and ongoing support, we handle the full process end to end: one partner, one bill, and one point of accountability, with straightforward agreements and no confusing multi-vendor stack to manage yourself.
AI in Telecoms
AI turns the data your phone system already generates into something useful. Search every call by what was said, route enquiries to the right person automatically, and see what your customers are actually asking for.
Call transcription
Accurate, searchable transcripts of every call, with speaker labels and keyword highlighting. Compliance-ready storage included.
Intelligent routing
AI-driven call routing based on caller intent and context rather than rigid IVR menus, so customers get to the right person faster.
Conversation analytics
Aggregate trends across your call volume: common topics, sentiment, abandonment points. Management insight without manual listening.
Telecoms FAQs
Do you provide VoIP phone systems?
Yes. We deploy and manage cloud-hosted VoIP systems with desk phones, softphones, and mobile apps. The system scales from a single handset to multi-site deployments, with features like call recording, auto-attendants, call queuing, and Microsoft Teams integration available.
Can you port our existing phone numbers?
Yes. Number porting is a standard part of any VoIP migration we handle. We will confirm eligibility with your current provider, schedule the port date, and run both systems in parallel briefly so there is no missed call on cut-over.