Managed IT Solutions
Outsource your IT with confidence. A complete managed service that covers responsive helpdesk support and proactive technology management, so you can focus on growth while we look after your infrastructure, security, and day-to-day operations.
One contract. Your whole IT stack, looked after.
Managed IT is our core service. It includes the reactive support your team needs when something breaks, the proactive monitoring that usually spots the problem before they do, and the strategic partnership that keeps your technology aligned with where your business is going. If you are looking for IT support, you are in the right place. We do not sell support as a one-off or hourly service; it is built into every Managed IT contract.
What is included
Responsive helpdesk
Fast ticket response with remote and on-site support across Buckinghamshire, the Thames Valley, and the wider UK. Every incident is tracked to resolution.
Proactive monitoring
Continuous endpoint and network monitoring, so issues are caught and resolved before they interrupt your team's work.
Cyber security baseline
Advanced email filtering, antivirus, and user security training built in. Add Cyber Essentials or Cyber Essentials Plus on top when you are ready.
Microsoft 365 management
Full lifecycle management of your tenancy, licensing, and users, plus cloud migrations planned in stages around how your team actually works.
Reliable networking
Business-grade wireless and wired networking. Servers, switches, firewalls and access points maintained to reduce surprise failures.
Backup and disaster recovery
Automated backups with regular restore testing, so when an outage or incident happens you recover quickly and without drama.
Onboarding and offboarding
Starter setups, leaver removals, and role changes handled on a single workflow, so access stays clean as your team changes.
Cyber Essentials support
Gap analysis, remediation, and certification for CE or CE Plus on your timeline. Available as part of the contract or as a bolt-on project.
Managed print
Print fleet management, consumables replenishment, and clear per-page billing, so your printers are looked after properly with minimal downtime.
The Equate advantage
Strategic partnership
We work alongside you as a technology partner, not just a supplier. Your goals drive our strategy.
Tailored solutions
Every business is different. We design IT solutions around your unique needs and challenges.
Proactive management
Continuous monitoring and maintenance to catch problems before they impact your business.
Built for the long term
Multi-year service agreements give you price stability and a team committed to your business, with regular reviews at renewal to adapt the service as your needs change.
What our clients say
R C“Fast response and handled really quickly. Refreshing for external support to be so painless.”
D D“Excellent service, called me back constantly updating me. Fantastic service.”
T N“Excellent service as always. Talked me through step-by-step what I needed to do.”
L W“Thanks for sorting my SharePoint, been battling with it for ages!”
AI in Managed IT
AI is built into the services we already run for you: it helps us patch smarter, resolve tickets faster, and spot capacity problems before they become outages. You never deal with the AI directly, you see the results.
Predictive patching
AI-prioritised patch schedules that weigh real-world exploit risk, vendor stability, and your business hours, so critical fixes land fast without disrupting your team.
AI-assisted helpdesk triage
Tickets routed to the right engineer automatically, with a suggested first response drawn from the problems we have already solved. Faster resolutions, no lost context.
Capacity forecasting
Disk, CPU, licensing, and bandwidth trends projected forward so we buy what you need before you hit a wall, not six months later.
Managed IT FAQs
Is IT support included in Managed IT?
Yes. Responsive helpdesk support is built into every Managed IT contract. We do not sell support as a one-off hourly service or take out-of-contract break-fix calls. If you are looking for IT support, you are looking for a Managed IT contract with us.
Do you offer remote or on-site support?
Both. The majority of issues are resolved remotely through secure screen-sharing tools, which is quickest for the user. Where physical presence is needed, for hardware faults, new kit installs, office moves, we schedule on-site visits.
What are your support hours?
Our standard support hours are Monday to Friday, 08:00 to 18:00. Out-of-hours and 24/7 cover are available as contract options for businesses that need them.
What does Managed IT include?
Responsive helpdesk, proactive monitoring, patching, backups with tested restores, user onboarding and offboarding, Microsoft 365 lifecycle management, a cyber security baseline, and strategic IT reviews. Cyber Essentials certification, managed print, and add-on services bolt on top. We tailor the exact inclusions to your business.
What is the difference between a managed service and pay-per-incident support?
We only operate managed services. A managed contract gives you a known monthly cost, a team that already knows your environment, proactive maintenance that prevents most incidents, and a responsive helpdesk for when something does go wrong. We do not take out-of-contract break-fix calls because it does not serve clients well in the long run.
How long are the contract terms?
Managed IT agreements run for an initial term of 36 months, with 12-month renewal periods after that. The longer initial term lets us invest properly in your environment, standards, documentation, and automation, rather than firefighting month to month.